Operations Support Assistant

Job Description

Description

As Operations Support Assistant you will be the primary point of contact for inbound queries from customers, received via phone, email, and our ticketing system. You will provide iD4me customers with an excellent level of customer support & experience, ensuring any queries that need to be addressed by other teams are passed on in accordance with agreed processes.

You will be required to work closely with other team members in Operations, Finance, IT, and data teams to ensure issues are raised, prioritized, and resolved accordingly. You will maintain accurate records of all customer contacts and ensure that our CRM (HubSpot) is updated accordingly.

• Respond to all customer inquiries received through tickets, emails & calls in accordance with agreed SLAs
• Raise tickets for other team members to action, including for technical issues that require IT attention
• Help customers navigate the iD4me platform and website
• Produce regular reports for the sales and operations teams
• Prepare content and take minutes for internal meetings
• Capture accurate information relating to inbound leads and ensure inquiries are passed to the sales team as quickly as possible
• Assist with various other administrative tasks as required

• Previous experience in a similar position is highly advantageous
• Experience and or exposure to using HubSpot
• Strong English communication skills, both written and verbal
• Ability to multi-task and work under pressure
• Able to work within and contribute to a team environment
• Willingness to work onsite- Alabang, Muntinlupa