L2 Systems Engineer

We are hiring L2 Systems Engineer. The Level 2 Systems Engineer (M365 Focus) is responsible for delivering operational support and administration of client's Managed 365 services portfolio. The role requires hands-on expertise across core M365 services, effective ticket and escalation management, and excellent customer service in a Managed Services Provider environment.

What You'll Do:

• Provide technical support and administration of Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Security.
• Manage daily tickets, incidents, requests, and escalations related to the M365 ecosystem.
• Perform M365 environment maintenance activities including monitoring, updates, and troubleshooting.
• Support user identity and access management within Entra ID (formerly Azure AD), including PIM, Conditional Access, and security groups.
• Assist with tenant configuration, application management, and licensing tasks in the Partner Center Portal.
• Utilize Microsoft Graph API and PowerShell scripts for system automation and administration.
• Follow documented operational procedures, ITIL framework principles, and internal quality standards.
• Proactively identify recurring issues and suggest improvements or automation opportunities.
• Participate in the after-hours on-call rotation as needed.
• Meet personal KPIs for resolution time, ticket quality, and customer satisfaction.

What We’re Looking For:

• 3+ years of hands-on experience supporting Microsoft 365 services in an IT environment.
• Proficiency with Exchange Online, Teams, SharePoint, Intune, and Security workloads.
• Strong working knowledge of Entra ID identity management and access policies.
• Ability to administer M365 environments via PowerShell. • Familiarity with Microsoft Graph API authentication and basic scripting.
• Understanding of DNS, domain management, and networking fundamentals.
• Knowledge of ITIL concepts and service management workflows.
• Strong communication skills for customer-facing engagements.

Desirable Skills:

• Exposure to Microsoft Purview Compliance tools.
• Familiarity with GDAP and Microsoft Partner Center operations.
• Basic understanding of DevOps principles and practices.
• Experience working in a Managed Services Provider (MSP) environment.

Certifications:

• Microsoft 365 Certified: Fundamentals (MS-900) (Required
• Microsoft 365 Certified: Modern Desktop Administrator Associate OR Microsoft 365 Certified:
• Security Administrator Associate (Preferred)

Key Personal Attributes:

• Strong problem-solving skills and initiative.
• Commitment to continuous learning and certification.
• High attention to detail and adherence to processes.
• Customer-first mindset and professional demeanor.
• Excellent time management and prioritization skills.