Customer Support & Success Associate

The ideal candidate is entrepreneurial, self-motivated, and skilled at making complex technology feel clear, accessible, and immediately relevant to non-technical business owners.

Key Responsibilities:

• Conduct professional video consultations with business owners to assess their online presence and identify their core marketing needs
• Present analysis, strategic recommendations, and implementation plans in clear and business-friendly language that non-technical audiences can act on
• Guide clients through their decision-making process and outline concrete next steps for adopting AI-driven marketing solutions
• Follow up with leads to schedule appointments and advance them through the sales pipeline
• Build and continuously refine systems and processes to improve conversion rates and overall client satisfaction
• Collaborate with leadership to enhance service delivery and elevate the client experience over time
• Gather and relay insights from client interactions to inform ongoing product and service development
• Maintain consistently high professional communication standards across every client touchpoint

Mandatory Requirements:

• Native or near-native English communication skills — written and verbal — MUST
• Availability to work during U.S. Eastern hours, 9 AM to 6 PM ET
• Professional video setup including a quality camera, microphone, reliable internet connection, and a clean and appropriate background
• Strong interpersonal skills with the ability to translate complex technical concepts into plain, business-friendly terms
• Self-starter mindset with a demonstrated ability to identify and resolve problems independently
• Minimum one year of experience in business development, sales, customer success, or a startup or small business environment
• Comfortable with technology and quick to learn and adopt new tools

Preferred Skills:

• Background in digital marketing, SEO, or technology-related industries
• Experience in B2B sales or business consulting
• Proven track record in closing deals or managing long-term client relationships
• Entrepreneurial mindset with strong strategic thinking capabilities
• Genuine curiosity about how businesses operate and a natural instinct for problem-solving

Why Join Us:

• Shape and build the customer success function from the ground up with real creative input
• Work directly alongside business owners and company leadership
• Develop deep expertise in cutting-edge AI marketing technology
• Performance-based incentives with a clear growth path from part-time to full-time
• Make a real and measurable impact on business growth with direct access to key decision-makers

If you are entrepreneurial, client-focused, and ready to help businesses succeed while building something meaningful, apply now and become a key part of our growing team.