Team Leader/Supervisor| Urgent Hiring - Cebu

Logix BPO is a smart outsourcing company and business process outsourcing specialist based in Cebu City.

We are looking for a dynamic and experienced Team Leader to oversee daily operations and support a team of professionals in achieving performance and productivity goals. The ideal candidate will have at least 3 years of proven leadership experience, excellent communication skills, and a strong ability to motivate and manage people.

Key Responsibilities:

• Lead, coach, and mentor a team to meet and exceed performance targets.
• Perform floor walking to provide real-time support, monitor agent activities, and ensure a productive work environment.
• Monitor daily operations to ensure quality and efficiency standards are met.
• Conduct regular performance reviews, provide feedback, and create development plans.
• Coordinate workflow, assign tasks, and manage scheduling to ensure optimal team productivity.
• Resolve conflicts, handle escalations, and ensure high team morale.
• Collaborate with management to implement process improvements and strategic initiatives.
• Ensure compliance with company policies, procedures, and industry regulations.
• Analyze reports and key performance indicators (KPIs) to identify areas of improvement.
• Facilitate team meetings and trainings to maintain alignment and skills development.
• Communicate with a client for reports, escalations, and callouts.

Qualifications:

• Minimum of 3 years of leadership experience, preferably in a call center environment.
• Strong interpersonal, organizational, and problem-solving skills.
• Proven ability to lead, motivate, and develop a high-performing team.
• Excellent verbal and written communication skills.
• Proficient in using productivity tools and software (e.g., MS Office, Excel, CRM systems like Five9, Inhabit, Central).
• Ability to work under pressure and manage multiple priorities.

Preferred Attributes:

• Results-driven mindset with a focus on continuous improvement.
• Adaptable, proactive, and collaborative.
• Strong decision-making and conflict resolution skills.

• Be part of a dynamic and growing company
• Lead a team that values collaboration, accountability, and growth
• Enjoy opportunities for career advancement and continuous learning