Order Management Processor

Key Responsibilities:

• Process and manage customer sales orders in SAP, ensuring accuracy in pricing, quantities, delivery dates, and billing details.
• Monitor and track order status from entry to delivery, providing updates and resolving any order-related issues or delays.
• Coordinate with logistics, warehouse, sales, and customer service teams to ensure timely fulfillment and shipment of orders.
• Validate order data against customer agreements, promotions, and inventory availability.
• Maintain accurate records of orders, changes, cancellations, and customer interactions within SAP and related systems.
• Respond to inquiries from internal teams and customers regarding order status, stock availability, and delivery schedules.
• Support month-end closing and reporting activities related to order processing and delivery.
• Identify and escalate system or operational issues that impact order processing.
• Ensure compliance with company policies, pricing structures, and SOPs.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field is preferred.
• Minimum 1-2 years of experience in order processing, customer service, or logistics support.
• Proficient in SAP Sales and Distribution (SD) module or relevant ERP order management system.
• Strong attention to detail and data accuracy.
• Excellent communication and coordination skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with inventory and logistics processes is a plus.
• MS Office intermediate level knowledge and processing skills