Order Management Specialist I
ManpowerGroup Makati Temporary
Educational Background:
- Graduate of Accounting or any Business-related courses
Work experience required:
- At least 1 year of experience in Order Management
- With Customer Service experience
Technical / Functional Skills:
- Proficient in MS Office and SAP
Roles and Responsibilities:
General Tasks- The Order Management Specialist has the responsibility to manage dealer/distributor orders on a daily basis.
- They are the key link in communication with our customers for order/inventory questions.
- The individual works closely with our shipping department to ensure that every order is processed and delivered on time.
- A strong business acumen, basic accounting skills and the ability to reason through ever changing scenarios are necessities for this position.
- Taking the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the company's high growth rate.
- Utilize SAP Fusion, SAP S4 Hana, Magento, and other tools for direct order entry, process credit and rebill, keep track of client details and orders, update accounts and invoices, and monitor shipments to relay real-time information.
- Review orders for accuracy, error, and omission to minimize incorrect shipments.
- Liaise with management to resolve both external and internal issues relating to quote/order status and client account information to maximize customer satisfaction.
- Interface with internal groups such as sales, post sales, inventory, and claims team to facilitate order flow, meet processing metrics, and proactively inform customers regarding back orders or shipping delays.
- Mentor new hire/s and create process/procedure documentation.
- Develop and deliver complex daily reports focused on order placement, allocation, cancellation, shipment, and delivery for Small-Medium Business (SMB) customers.
- Supervise and administer the Order Management Team under the direction of the Team Leader during time off.
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