E-commerce Customer Service Representative (Non voice)

About the role

We are hiring a Non-Voice Customer Service Representative (CSR) to support an Australian e-commerce client. The role focuses on handling customer inquiries and concerns through email, chat, and social media—ensuring issues are resolved promptly, accurately, and with a positive customer experience.

• Respond to customer inquiries and requests through email, chat, and social media channels
• Provide accurate, timely, and courteous assistance to customers
• Handle order-related concerns such as tracking, returns, refunds, and product inquiries
• Troubleshoot and resolve customer issues, escalating complex matters to the appropriate team as needed
• Maintain detailed records of customer interactions and follow up on open cases
• Manage customer concerns across e-commerce platforms (Amazon, eBay, and similar marketplaces)
• Contribute to the continuous improvement of customer service processes and procedures
• Participate in team meetings and training sessions to enhance your skills and knowledge

• Excellent written communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Proficient in using computer systems and various software applications
• Familiarity with customer service best practices and procedures
• Ability to work in a fast-paced, customer-centric environment
• Positive attitude and a commitment to delivering exceptional customer service
• Experience in Drop Shipping & eCommerce (Amazon, eBay, and other online platforms) is highly preferred

• Paid Overtime & Holiday Pay
• Rest Day OT Pay
• HMO & 13th Month Pay
• Performance Bonuses:
• MVP of the Day – Cash bonus
• Employee of the Month – Cash + recognition
• Birthday treats & team recognition

• 2-week paid trial period before official employment/probation
• Fully compensated
• Designed to ensure mutual fit and alignment

About Us

REMCO Business Process Outsourcing is a fast-growing company based in Pampanga, Philippines, offering high-quality business solutions to international clients. We specialize in customer service, e-commerce support, administrative operations, and creative services—helping businesses run smoothly and efficiently.