[ref. s22991318] Elite Customer Service Person Sales & Retention - Cebu
Elite Customer Service Person Sales & Retention
Location: Cebu, Philippines, Remote WorkFemales: Only Please
Experience: 3-5+ Years Customer Service with Sales/Retention Salary:
Language: Perfect EnglishRequired Schedule: Flexible Shifts (Switzerland) Start
Date: September
A DIFFERENT KIND OF SERVICE ROLE
Forget everything you know about customer service. This isn't a call center. This isn't tech support. This is a position where you'll speak with individuals whose hourly income exceeds most people's annual salary.You'll be the voice of a platform so exclusive that our members include royalty, tech billionaires, but you will never acknowledge knowing.
If you've ever said "Thank you for calling, how may I assist you?" in a robotic voice, this isn't for you.
WHO YOU'LL SERVE
Without violating our NDAs, here's what we can share:
- Members with net worth
- Global elite requiring cultural sophistication
- Decision makers who value their time
- Individuals who expect perfection and have zero tolerance for mediocrity
- Private figures whose identity must remain absolutely confidential!
Your voice might be the only human contact they have with our platform. Make it count.
THE ROLE
Primary Responsibilities
Member Relations Excellence- Handle inbound calls from ultra-wealthy members with absolute professionalism
- Provide white-glove service for account inquiries and platform navigation
- Resolve complex issues that require creative problem-solving
- Manage sensitive situations with diplomatic finesse
- Build rapport with members who don't trust easily
- Maintain encrypted processes
- Handle sensitive information with professionalism
- Maintain composure when dealing with high wealth levels
- Protect members privacy
REQUIREMENTS:
NON-NEGOTIABLE QUALIFICATIONS
Language Mastery- English Fluency: European level confidence
- Accent: Neutral or refined international accent
- Writing: Perfect grammar, sophisticated vocabulary
- Phone Voice: Clear, warm, confident, sophisticated
- Cultural Adaptability: Switch between American, British, European communication styles
- Minimum 3 years in premium customer service
- Proven sales record: Consistently exceeded targets
- Retention expertise: Demonstrated ability to save high-value accounts
- Luxury sector preferred: Hotels, private banking, aviation, jewelry
- Phone-based role: Not chat or email primary
- Customer satisfaction scores: 95%+ required
- Sales conversion rate: 30%+ minimum
- Retention/save rate: 70%+ minimum
- Quality scores: Top 10% of team
- Zero compliance violations
ESSENTIAL SKILLS
Communication Excellence- Voice modulation and tone control
- Active listening with perfect recall
- Diplomatic problem resolution
- Persuasion without pressure
- Patience with demanding personalities
- Ability to say "no" elegantly
- Consultative selling approach
- Objection handling expertise
- Value articulation for premium services
- Relationship building with elite clients
- Upselling without appearing pushy
- Win-back strategies for dissatisfied members
Career Progression Path:
- Client Relations Specialist
- Senior Specialist
- Team Lead
- Relationship Manager
- Global Operations Manager
- International training opportunities (Singapore, Switzerland, Dubai, Monaco +5)
- CRM systems expertise
- Multi-system navigation while speaking
- Advanced data management
- Encrypted communication platforms
- Unshakeable composure under pressure
- Genuine interest in serving others
- Discrete and trustworthy nature
- Cultural sensitivity and awareness
- Emotional intelligence (high EQ)