Accounts Receivable Team Leader II Dayshift II CEBU site
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About the Team You’ll Join
They are a telecommunications provider delivering cloud-based communication and connectivity solutions for businesses. Their services include business phone systems, internet, mobile, and unified communications tools, designed to improve connectivity, scalability, and operational efficiency particularly for small to mid-sized organizations.
Job Overview:
Employment type: Full-timeShift: Dayshift (Australian client)
Work setup: Onsite Cebu office address: Level 12, 1 Nito Tower, Archbishop Reyes Avenue, Lahug, Cebu City
What we offer:
- Competitive compensation package aligned with your skills and experience
- HMO coverage for the principal becomes effective on the employee’s first day of employment. Employees may enroll up to three (3) eligible dependents upon regularization.
- Employee referral program with rewarding incentives
- 30 days of annual leave, giving you flexibility to manage your time
- Engaging team activities and events to keep work enjoyable
- Build strong, high-impact connections with key stakeholders across the business
- Take part in client engagement initiatives to elevate your professional experience.
Role Overview:
This role is responsible for leading and developing the Philippines based Accounts Receivable team for an Australian Telecommunications provider to deliver accurate, efficient and customer-focused accounts receivable services.
Working in partnership with the Australian based Accounts Receivable Team Leader, this role oversees the day-to-day operations of the team, ensuring customer accounts are maintained accurately and in line with company procedures, and customer enquiries are resolved to a high standard.The role also drives team continuous improvement through coaching and quality assurance.
What We’re Looking For:
- Demonstrated experience leading or supervising an Accounts Receivable, Finance Administration or Customer Service team.
- Sound knowledge of accounts receivable processes, reconciliations, collections and customer account management.
- Strong leadership, coaching and performance management skills.
- Excellent customer service, communication and conflict resolution skills.
- High level of accuracy, attention to detail and problem-solving ability.
- Strong organizational and time management skills with the ability to prioritize competing demands.
- Ability to analyze performance, identify trends and drive continuous improvement.
- Ability to work collaboratively across geographically dispersed teams.
- Strong computer literacy, including Microsoft Office and billing systems.
What You’ll Be Working On:
Team Leadership:
- Lead, support and coordinate the daily activities of the Philippines based Accounts Receivable team.
- Allocate workloads and monitor team performance to achieve agreed service levels and quality standards.
- Conduct regular coaching sessions and performance reviews, providing feedback and development opportunities.
- Identify training needs, support onboarding and implement performance improvement plans where required.
- Foster a collaborative, accountable and customer-focused team culture.
- Escalate staffing, performance or operational issues to the Finance & Administration Manager as required.
Accounts Receivable Operations:
- Maintain accurate customer account and billing information to support billing accuracy.
- Oversee customer payment processing, posting and reconciliation activities.
- Process and oversee customer account changes, including establishing billing for new services, updating billing following service modifications, and maintaining accurate customer account information.
- Review, investigate and escalate billing discrepancies, customer account issues and system-related concerns.
- Monitor debtor collection activities and support the team to contribute to effective debtor management.
- Support service restriction or disconnection processes where applicable.
- Maintain the integrity of customer and billing system data.
Customer Service, Quality & Collaboration:
- Support the team to resolve customer enquiries and account issues professionally and within agreed service standards.
- Monitor compliance with company procedures, quality standards and KPIs, implementing corrective actions where required.
- Identify opportunities to improve processes, systems and customer experience.
- Work closely with the Australian based Accounts Receivable Team Leader and other internal teams to ensure consistent service delivery and resolve operational issues.
- Provide regular reporting on team performance, workload, operational risks and improvement opportunities.
General Responsibilities:
- Maintain confidentiality of customer and company information.
- Comply with company policies, procedures and legislative requirements.
- Contribute to a safe, respectful and inclusive workplace.
- Perform other duties within the scope of the role as reasonably requested.
Key Outcomes:
Success in this role is demonstrated by:
- Accounts Receivable services are delivered accurately and within agreed service levels.
- Coaching and performance reviews are completed, supporting continuous team development.
- Team productivity, quality standards and KPIs are consistently achieved.
- Customer account records and billing information remain accurate and up to date.
- Customer payments and reconciliations are completed accurately and on time.
- Collection activities contribute to the effective management of debtor balances.
- Customer enquiries and escalations are resolved professionally and within agreed service standards.
- Continuous improvement initiatives enhance operational efficiency, service quality and customer experience.
Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!