Salesforce Administrator

Job Description

Salesforce Administrator (Application Support) | Onsite – Manila, Philippines

We are currently looking for an experienced Salesforce Administrator to join a telecom industry project based in Manila.

Job Details:

• Position: Salesforce Administrator (Application Support)
• Location: Manila, Philippines (Full onsite)
• Shift: Dayshift
• Salary: 130,000 – 150,000 PHP (may be adjusted based on experience and evaluation)
• Work Setup: Onsite, flexible work arrangement may be considered after initial on-site period

Key Responsibilities:

• Administer, configure, and maintain Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud)
• Provide application support and handle incident resolution
• Perform root cause analysis (RCA) and implement corrective actions
• Support enhancements and ongoing system improvements
• Work with business users to translate requirements into Salesforce solutions
• Manage configuration such as flows, validation rules, fields, page layouts, and security settings
• Support integration and system maintenance activities

Requirements:

• 3–5 years of experience as Salesforce Administrator or Application Support
• Strong experience in Sales Cloud, Service Cloud, and Experience Cloud
• Experience in Salesforce configuration, support, and maintenance
• Knowledge of OmniStudio / Vlocity and Communications Cloud is an advantage
• Strong experience in incident management and root cause analysis (RCA)
• Exposure to telecom industry projects is highly preferred
• Strong problem-solving and communication skills