Manager for Client Services - Quezon City

To provide leadership to all members of the team including their growth and development and job enrichment. To provide effective verbal and written communication through continuous training programs.

Essential Functions:

• Responsible for managing and overseeing assigned client service activities.
• Ensure high quality service of individual products is provided to all clients in an efficient cost-effective manner.
• Provide leadership to all members of the team including their growth and development and job enrichment.
• May have dotted line leadership responsibilities with Managers within segment to drive segment goals and objectives.
• Stay current on legal and regulatory issues and how these impact Empower's clients.
• Dotted line Supervisory responsibilities to Managers in Client Services and Associates reporting through these Managers.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in a related field or an equivalent combination of education and work experience.
• FINRA fingerprinting required.
• Previous management experience leading a client facing service team.
• 5+ years relevant work experience, or an equivalent combination of training and experience.
• Previous experience attracting, managing, retaining, and growing/developing staff.
• Familiarity with employee benefits recordkeeping systems and processes.
• Adept at Microsoft Office software programs.
• Intermediate level of autonomy and degree of decision making and escalates high impact decisions to senior management.
• Budgetary responsibility for staffing requirements.
• Cross-functional collaboration with legal, compliance, systems, financial control, technical support.
• Works with a wide audience, including senior management and frontline associates.
• This position manages Client Service Managers (CSMs) and is responsible for the performance management and hiring of these positions.
• Fluent English is required
• Ability to work overnight hours