[ref. l77817421] Client Support Associate

You will coordinate various internal projects and documents aimed at improving Client Success systems and processes

Key Responsibilities :

• Provide assistance to the Client Success Department for day-to-day operations, documentation and processes, client services and satisfaction strategies
• Coordinate a range of internal projects and documents to improve Client Success systems and processes.
• Understand all Media Meter Inc. products & services in as complete and in-depth a way as possible.
• Serve as an intermediary between Customer Success, Business Development, Human Resources and Finance teams
• Monitoring, reviewing and preparing Client Subscriptions that are due for renewal and ensuring timely action is taken.
• Responsible for timely Billing Requests, Collection updates, and regular updating of Sales and Pipeline Sheets.
• Refining renewal strategies that proactively engage with clients in curbing the churn rates

Qualifications:

• Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field (or equivalent experience).
• Proficiency in Microsoft Office tools (MS Word, Powerpoint, Excel, MS Teams, OneNote, etc.) and any Sales CRM for effective assistance with departmental processes, records, and other work-related systems.
• Excellent presentation and communication skills to foster relationships with managers, business leaders, clients, and colleagues.
• Experience in Client Success activities, including Client Management, Administrative Support, Process Documentation, Government Procurement, and Enterprise Accreditation, Billing Requests, Upsell and Cross-sell Planning and Strategies, is a plus
• Preferred experience in the PR, Advertising, or Technology sectors.