Customer service assistant

Job Description

Posted on 2 September 2025

Customer Care Staff is responsible for providing excellent customer service by assisting clients in selecting appropriate eyewear, responding to inquiries, processing sales, and ensuring a smooth and pleasant shopping experience. This role also includes basic product knowledge of optical lenses, frames, and accessories, and coordination with optometrists when needed.

Key Responsibilities:

Customer Service:

• Greet customers warmly and assess their needs.
• Provide guidance in selecting eyeglass frames, sunglasses, and lenses based on style, prescription, and lifestyle.
• Answer questions related to eyewear products, lens types, pricing, and promotions.

Sales & Transactions:

• Process sales using POS systems and ensure accuracy in billing.
• Handle cash, card, and insurance payments.
• Upsell accessories such as lens cleaners, cases, and warranty packages.

Product Knowledge & Support:

• Maintain up-to-date knowledge of current eyewear trends, lens technologies, and product availability.
• Explain lens options (e.g., anti-glare, photochromic, blue light filter) in simple terms.
• Coordinate with optometrists to assist customers with prescriptions or appointments.

Inventory & Display:

• Organize and restock display shelves with frames and accessories.
• Monitor stock levels and report low inventory.
• Ensure display areas are clean, attractive, and customer-friendly.

After-Sales Service:

• Assist with frame adjustments, minor repairs, and fittings.
• Handle customer feedback, complaints, or warranty claims professionally.
• Follow up with customers for order pickups or prescription updates.

Qualifications/Requirements

Qualifications:

• High school graduate or equivalent; additional training in customer service or retail is a plus.
• Prior experience in retail, optical, or healthcare customer service is an advantage.
• Friendly, patient, and customer-focused.
• Strong communication and interpersonal skills.
• Basic computer skills and familiarity with POS systems.
• Willingness to learn optical product details and customer service best practices.

Working Conditions:

• Store or clinic-based; standing for extended periods may be required.
• Interaction with a wide range of customers, including elderly or vision-impaired individuals.

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

(Aside from Quezon City, there's a lot of area included in the scope of deployment. It includes also all of the cities under National Capital Region and Central Luzon).

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