[ref. d2318118] Customer Service Assistant - Makati
Private Advertiser Makati Full-time
Customer Service Assistant
Job Summary
The Customer Service Assistant provides frontline support to customers by handling inquiries, processing orders, and addressing concerns. This role also maintains customer records, coordinates with internal teams, and ensures a smooth customer experience.
Responsibilities- Respond to customer inquiries and concerns through phone, email, chat, or social media
- Process, track, and confirm customer orders and deliveries
- Maintain accurate customer records and document interactions
- Coordinate with internal departments to resolve issues and meet customer needs
- Monitor customer feedback and escalate potential issues to management
- Assist in preparing reports related to customer service and sales support
- Perform other duties as required to support customer satisfaction and business goals
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
- At least 6 months to 1 year of experience in customer service, sales support, or related role
- Strong communication and interpersonal skills
- Proficient in MS Office; familiarity with digital communication platforms is an advantage
- Organized, customer-focused, and able to multitask in a fast-paced environment
Taguig, 5 km from Makati
Job Description
Posted on 4 September 2025
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different...
Prozone Xpress Logistics Inc.Parañaque, 7 km from Makati
Must be a college graduate
• With experience in the freight forwarding industry
• Knowledgeable in inco-terms
• Willing to work in Multinational Avenue Parañaque
• Monday to Friday only
Manila, 6 km from Makati
products and services, take order requests, answer
questions, and resolve complaints.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Handles customer services calls under below departments;
• Contact Center Department, Medilink Helpdesk and/or to any campaign...