CSR | US Clients | Permanent WFH | Night Shift | Up to PHP28K - ref. w97682403
Deliver Instant Lending Support That Makes a Difference Daily
This global opportunity puts you at the frontline of Canada's online lending industry-where speed, security, and service matter most. Support real people through real-time financial solutions and take your customer service career to the next level.
Job Description
As a Customer Service Representative, you'll provide top-notch support through chat, email, SMS, and calls. You'll troubleshoot mobile app issues, handle complex concerns, and ensure every customer interaction reflects excellence-while helping Canadians access fast, responsible financial solutions.
Job Overview
Employment type: Full-time
Shift: 09:00 AM to 05:00 PM EST (3 weeks of training); Flexible days off
Salary: PHP 26,000 to PHP 28,000Work setup: Permanent Work From Home
Exciting Perks Await!- Competitive Salary Package
- Night differential pay to maximize your earnings
- HMO coverage with free dependent upon regularization
- Permanent WFH arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- At least 3 years of customer service experience handling US clients, with no more than a 3-month gap in recent employment
- Must have prior experience working the night shift in a remote or work-from-home setup
- Proven experience in customer service via inbound email, SMS, and customer calls
- Strong analytical skills and tech-savvy; able to navigate multiple platforms
- Passionate about delivering high-quality support in a fast-paced environment
- Excellent English communication and problem-solving abilities
- A team player, driven, and eager to learn and grow
- Provide impeccable support to customers via live chat, email, text messages, and phone calls
- Conduct in-depth research, ensure customer follow-ups, and identify customer needs to assign appropriate priority
- Answer questions about the application process and application status
- Provide technical assistance and resolve issues related to mobile apps and websites
- Acknowledge and resolve complex customer complaints
- Follow established procedures and standards
- Achieve performance objectives and expectations
- Post payments to customer accounts
- Process balance adjustments on customer accounts
- Perform other related duties and assignments as required or assigned by the supervisor or manager
About the Client
Our client is Canada's largest online short-term lender, serving over half a million customers nationwide. With over 1.9 million loans issued and $178 million saved by customers, they've become a trusted name in fast, transparent e-Transfer lending.Committed to fair, responsible lending, they offer instant loans 24/7 with no paperwork, no hidden fees, and real financial impact-empowering Canadians to get back on their feet without drowning in debt.
Who Are We
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!