Customer Support
People Work Smart Services Philippines Angeles Full-time
Be Part of Our Growth Journey! Smarter, Stronger, and More Fun Than Ever
We’re entering our next stage of growth—strengthening our operations, expanding our client base, and building a workplace culture that values balance, ownership, and continuous improvement.As part of our continued partnership with one of our key clients, we’re hiring a detail-oriented and proactive Customer Support to join our team.
What You’ll Be Doing
As a Customer Support, you will play a key role in delivering outstanding customer experiences while supporting the smooth day-to-day administrative operations of the business.- Respond promptly and professionally to customer inquiries via email, live chat, and phone
- Provide accurate information regarding products, orders, and services
- Conduct outbound customer service calls to monitor service levels and follow up on fabric sample requests
- Assist customers with order placement, tracking shipments, processing returns, and resolving order-related issues
- Perform administrative tasks including data entry and maintaining accurate customer records
- Monitor product reviews and customer feedback, escalating issues where necessary
- Collaborate with marketing and production teams to improve customer experience and internal processes
- Identify opportunities for process improvements and contribute to continuous improvement initiatives
- Previous experience in customer service and/or administration (preferred)
- Excellent written and verbal communication skills with a polite, professional approach
- Strong problem-solving skills with a calm, empathetic approach to customer concerns
- Proficiency in Microsoft Office Suite and web-based systems
- High attention to detail and strong organizational skills
- Ability to multitask and manage competing priorities
- Proactive attitude with willingness to learn and adapt in a fast-paced environment
- Willingness to work Australasian, North American, or UK shift hours
- Willingness to work in or relocate to Angeles City, Pampanga
- Competitive salary and benefits
- A company that’s growing again with stability, vision, and momentum
- Fun, supportive, and collaborative culture
- Great clients you’ll actually enjoy working with
- Clear focus on work–life balance
- Real career growth opportunities as the company expands
- Get covered from Day 1 with HMO benefits for you and 2 dependents
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