Application Support Analyst (BPO - Dayshift)

We’re Hiring: Application Support Analyst

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

• The Application Support Analyst position is responsible for supporting ordering, fulfilment and industry systems as well as the back-end applications that support these systems.
• The focus of the support analyst role is to analyze issues and provide permanent corrective actions while maintaining flow of customer orders and interactions.
• Investigating issues and clearing error tickets.
• Finding root causes and engaging development team for permanent fixes.
• Collaborate with various business stakeholders, operational teams, business analysts and developers.
• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations.
• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
• Protect the brand, reputation and profitability of TPG by maintaining the confidentiality, integrity and availability of its information assets and information systems.
• Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.

• Bachelor’s or College Degree in Computer Science/Information Technology or equivalent.
• At least two (2) years’ of relevant experience
• Demonstrated strong oral and written English communication skills
• Result driven and goal-oriented
• Excellent problem solving and analytical skills
• Must be able to learn and adapt quickly to changing job requirements
• Applied knowledge in the following is preferred

o SQL

o UNIX

o Java

Work Setup

Shift: Dayshift, Monday-Friday

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.