Japanese Speaking Customer Support Specialist
Tallant Asia Mandaue
We’re Hiring: JAPANESE SPEAKING CUSTOMER SUPPORT SPECIALIST
Join a fastpaced finance and trading company shaping the future of investing.
What You’ll Do:
- Provide first-line technical support to clients via email, chat, and phone.
- Assist users with platform navigation, account setup, and troubleshooting.
- Resolve queries related to trading systems, payments, data feeds, and performance issues.
- Collaborate with tech and product teams to escalate and resolve complex issues.
- Document client interactions, FAQs, and support workflows.
- Help build trust and maintain long-term client relationships with timely, clear, and professional communication.
Who You Are:
- You have experience in customer support, technical support, or a helpdesk role—ideally in fintech, finance, or SaaS.
- You're tech-savvy and a quick learner with solid problem-solving skills.
- You understand (or are eager to learn about) trading platforms, basic market mechanics, and financial product.
- You communicate clearly and patiently—especially when explaining technical concepts.
- You’re detail-oriented, organized, and thrive in fast-paced environments.
- Must be fluent in Japanese
Nice to Have:
- Experience with CRM tools (like Zendesk, Intercom, or HubSpot)
- Familiarity with trading platforms (e.g., MetaTrader, TradingView, Interactive Brokers)
- Knowledge of APIs, basic troubleshooting steps, or trading-related regulations
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