Voice & Non-Voice CSR | Competitive Salary Up to ₱35K
About us
VV Business Solutions, Inc is a dynamic and growing call centre and customer service organisation committed to delivering exceptional client experiences. We pride ourselves on maintaining high standards of professionalism, efficiency and customer satisfaction across all our operations.Our team is dedicated to providing outstanding support to clients across diverse industries, and we foster a collaborative workplace culture where every team member contributes to our collective success.
About the role
We are seeking enthusiastic and customer-focused Voice & Non-Voice Customer Service Representatives (CSRs) to join our growing team in Taytay, Rizal. This is a full-time position offering a competitive salary of up to ₱35,000 per month, depending on experience and performance.
As a Voice & Non-Voice CSR, you will be the frontline of our customer support operations, handling both inbound and outbound communications via telephone, email, chat and other digital channels. You will play a vital role in ensuring clients receive prompt, professional and courteous assistance whilst maintaining service quality standards and contributing to overall customer satisfaction metrics.
Key responsibilities- Handle incoming customer inquiries via phone, email, chat and other communication channels with professionalism and courtesy
- Provide accurate information about products and services, responding to customer questions and concerns in a timely manner
- Process customer requests, including orders, returns, billing inquiries and account updates
- Document all customer interactions in the company system with clear and accurate records
- Resolve customer issues effectively, escalating complex matters to supervisors or relevant departments when necessary
- Maintain composure and patience when dealing with difficult or upset customers
- Meet or exceed established performance targets including call handling time, customer satisfaction scores and attendance requirements
- Adhere to company policies, procedures and quality standards at all times
- Contribute to a positive team environment through collaboration and support of colleagues
- Participate in training programmes and continuous skill development initiatives
- High school diploma, vocational certificate or equivalent qualification
- Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous
- Strong listening and comprehension abilities to understand customer needs and concerns
- Demonstrated customer service experience, either in a call centre, retail or hospitality environment, or proven ability to learn quickly in a customer-facing role
- Proficiency with computer systems and familiarity with customer relationship management (CRM) software or similar platforms
- Ability to multitask effectively whilst maintaining accuracy and attention to detail
- Patience, empathy and a genuine desire to help customers resolve their issues
- Reliable attendance and punctuality, with flexibility to work assigned shifts including evenings and weekends if required
- Problem-solving skills and the ability to think independently whilst following established guidelines
- Positive attitude, adaptability and willingness to embrace feedback for continuous improvement
What we offer
We are committed to supporting the professional development and wellbeing of our employees. Our benefits package includes:
- Competitive salary of up to ₱35,000 per month, commensurate with experience and performance
- Opportunities for career advancement and progression within the organisation
- Comprehensive on-the-job training and mentoring to develop your customer service expertise
- Performance-based incentives and recognition programmes
- A supportive and collaborative team environment where your contributions are valued
- Access to employee wellness initiatives and support resources
- Regular feedback and opportunities for skills development and training
Apply now
If you are a motivated individual with a passion for delivering outstanding customer service and meeting performance targets, we would like to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any supporting documents to our recruitment team.Join VV Business Solutions, Inc and become part of a team dedicated to excellence in customer service.