[ref. v41962002] Tier 2 Network Support Engineer

apartmentBold Business placeManila scheduleFull-time calendar_month 

Summary:

We are seeking highly skilled and detail-oriented Provisioning Tier 2 Support Specialists to support and troubleshoot advanced telecommunications provisioning systems and equipment. This role requires experience with DSLAMs, digital cross-connects, and operational support systems.

The ideal candidate will work closely with field technicians and internal teams to ensure seamless service delivery and maintenance.

Key Responsibilities:

  • Provisioning and troubleshooting various network equipment such as:
  • Alcatel / Nokia equipment
  • Pair Gains / DSLAMs
  • Adtran TA 3000/5000
  • Calix systems
  • SLC-5 / SLC-96
  • Litespan
  • Digital Cross-Connects (e.g., Titan 5500/6500, iMTN, DACS III/IV)
  • Working with field technicians that utilize complex testing devices such as protocol analyzers, transmission measuring sets, etc., while trouble shooting and installing services.
  • Maintaining accurate and complete records. Preparing and updating logs, records and files regularly.
  • Analyzing and verifying switching or operational support systems software including translations.
  • Accessing and operating of operational support system software and hardware including systems used for specific customer contracts.
  • May be required to perform LAN/WAN administration.
  • May be required to perform additional duties and tasks as required by the Company.

Requirements / Qualifications:

  • Reliable internet connection and remote work setup.
  • Availability to work non-standard hours as needed by the business.

Preferred Qualifications:

  • Digital fundamentals and electricity theory, equivalent trade experience or certificate (A+, Networking +, or CCNA) from an accredited outside agency.
  • Experience in advanced software based digital switch programming and diagnostics
  • Network Troubleshooting
  • Network Security

#LI-REMOTE

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