[ref. v41962002] Tier 2 Network Support Engineer
Bold Business Manila Full-time
Summary:
We are seeking highly skilled and detail-oriented Provisioning Tier 2 Support Specialists to support and troubleshoot advanced telecommunications provisioning systems and equipment. This role requires experience with DSLAMs, digital cross-connects, and operational support systems.The ideal candidate will work closely with field technicians and internal teams to ensure seamless service delivery and maintenance.
Key Responsibilities:
- Provisioning and troubleshooting various network equipment such as:
- Alcatel / Nokia equipment
- Pair Gains / DSLAMs
- Adtran TA 3000/5000
- Calix systems
- SLC-5 / SLC-96
- Litespan
- Digital Cross-Connects (e.g., Titan 5500/6500, iMTN, DACS III/IV)
- Working with field technicians that utilize complex testing devices such as protocol analyzers, transmission measuring sets, etc., while trouble shooting and installing services.
- Maintaining accurate and complete records. Preparing and updating logs, records and files regularly.
- Analyzing and verifying switching or operational support systems software including translations.
- Accessing and operating of operational support system software and hardware including systems used for specific customer contracts.
- May be required to perform LAN/WAN administration.
- May be required to perform additional duties and tasks as required by the Company.
Requirements / Qualifications:
- Reliable internet connection and remote work setup.
- Availability to work non-standard hours as needed by the business.
Preferred Qualifications:
- Digital fundamentals and electricity theory, equivalent trade experience or certificate (A+, Networking +, or CCNA) from an accredited outside agency.
- Experience in advanced software based digital switch programming and diagnostics
- Network Troubleshooting
- Network Security
#LI-REMOTE
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