Learning & Development Manager
Description of the position: Learning and Development Manager
Position in the organization: Managerial
Department: Learning and Development
Superior: General Manager
Interactions: General Manager, Production Domain Managers, Production TM, Quality Manager,
Production Manager, Product Manager, HR, IT, Support Group and Admin.
GOALS OF THE POSITION:
The Learning and Development Manager will lead and manage all aspects of learning and
development in the organization. The Training Manager will plan, develop, and execute all
activities pertaining to learning and development of Agent, Supervisors and Managers. He/
She will evaluate, support and coach the training team using various training
methodologies.
Main Responsibilities:
Responsible for managing multiple trainers and organizing their workload,skillset, and meeting their metrics
Ensures consistency in the delivery of learning across the organization thru
module development and update.
Conducts leadership training for mid to senior leadership. Will acts as a
management trainer for trainings targeting the above-mentioned positions
Assess the effectiveness of the training programs currently being
implemented and to be developed
Analyzes training needs, identify appropriate training solutions and partner
with the operations for new training programs and reinforcement training
Manage and consistently update the company LMS and ensure accuracy of
content
Qualifications / Skills Summary:
At least 7 years overall experience in as a Learning and Development Trainer;at least 5 years in managerial capacity in a Fintech environment
Ability to quickly identify issues and risks and provide recommendations to
the leadership team
Analytical and facts-based decision maker
Strategic thinker with strong analytical skills
Experienced in training needs analysis and developmental trainings for
leadership team
Job Specific Requirements:
Formal Qualifications Bachelors degree from a four-year college or university or similar work
experience required.- Excellent communications skills both verbal and written.
- Highly organized and flexible.
This offer from "Aleph Talent Solutions" has been enriched by Jobgether.com and got a 72% flex score.