[ref. q60279017] Senior Operations Director (Healthcare BPO Exp required) - Taguig

Access Healthcare is hiring an experienced Senior Director with expertise in handling healthcare provider and payer campaigns.

This role will oversee the strategy, growth, and day-to-day operations of our healthcare BPO vertical, ensuring optimal performance, client satisfaction, and adherence to industry regulations.

Key Responsibilities:

Strategic Leadership:

• Develop and implement strategic plans for the healthcare BPO sector, ensuring alignment with overall company goals.
• Lead innovation initiatives for improved clinical process optimization.

Operational Oversight:

• Manage day-to-day operations of healthcare provider and payer campaigns, ensuring efficiency and client satisfaction.
• Monitor key performance indicators (KPIs) and implement measures to improve them.

Team Management and Development:

• Lead and mentor a team of managers, ensuring their growth and consistent performance.
• Foster a culture of continuous learning and improvement within the team.

Client Relations:

• Establish and maintain strong relationships with existing clients.
• Collaborate with the sales team for new client acquisition and onboarding.
• Address and resolve client concerns efficiently, ensuring high retention.

Compliance & Quality Assurance:

• Ensure adherence to industry-specific regulations, including HIPAA and other data privacy standards.
• Oversee quality assurance processes, ensuring high standards are consistently met.

Financial Management:

• Oversee the budget for healthcare campaigns, ensuring profitability.
• Implement cost-saving measures without compromising service quality.

Business Development:

• Stay updated with industry trends to identify new opportunities and challenges.
• Collaborate with other departments for cross-functional projects and initiatives.

Qualifications:

• Bachelor's degree in Business, Healthcare Management, or related field; Master’s degree preferred.
• Minimum of 10 years of experience in BPO operations leadership role.
• Proven experience in managing healthcare provider and payer campaigns.
• Strong understanding of healthcare industry regulations, including HIPAA.
• Exceptional leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, challenging environment.