Quezon City - Technical Support Specialist / Onsite / Direct Employment!

Job Description

Responsibilities include but are not limited to the following:

• Triage customer-created issues and resolve or escalate to equipment vendor as necessary
• Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary
• Act as liaison between manufacturers and on-site technicians to resolve all equipment issues
• Communicate via zoom call with customers or field technicians
• Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues
• Collaborate with team members through daily stand-up meetings and other communication tools

Required Skills/Experience:

• Associate's or Bachelor's Degree preferred (EE, ECE, CoE, Computer Science, Information Technology)
• Availability to work on after-hours rotation, including nights and weekends with advanced notice
• Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers
• Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts
• Strong understanding of databases and develop schedule reporting for weekly metrics
• Preferably with past Help Desk Experience (CSR/TSR)
• Basic knowledge and understanding of Electricity and Electronics
• Good in both verbal and written English communication skills
• Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail
• Minimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product
• Must have knowledge and understanding of Direct Current, Alternating Current, Transformer, Voltage and Power

Perks:

1. Non-taxable allowances
2. Merit increases
3. HMO coverage for you and your dependent
4. Internal and external learning programs through Shield University
5. The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock!, and many more!)
6. Regular team building activities, both virtual and in-person
7. Annual company-wide team building
8. Birthday gift vouchers
9. Performance incentives

• Schedule is fixed night shift 11pm to 8am (US Schedule) / Tuesday to Saturday work onsite./ Location: 9F Uptown Bonifacio Tower 3, 11th Ave., Cor. 36th St.

• Performance bonus, Retirement benefits, Health & insurance, Health insurance, Life insurance