Technical Support Specialist
This a Full Remote job, the offer is available from: Philippines
At Amazing Charts, we empower independent medical practices with user-friendly, cost-effective Electronic Health Record (EHR) solutions. We're seeking a Technical Support Specialist who is passionate about technology and service excellence to join our dynamic support team.
Why This Role Matters:As a frontline representative of Amazing Charts, you’ll be the go-to expert helping healthcare professionals resolve software-related issues, navigate features, and get the most out of our platform. Your work ensures clinicians can focus on what truly matters—delivering quality patient care.
What You’ll Be Doing:
- Deliver prompt, knowledgeable support via phone, email, and chat for EHR users.
- Troubleshoot technical issues using remote access tools and guide users step-by-step.
- Assist with product setup, software implementation, and data migration.
- Maintain detailed and accurate documentation of all support interactions.
- Collaborate with interface vendors and internal teams to resolve interoperability concerns.
- Escalate unresolved or complex issues appropriately to ensure timely resolution.
- Stay updated on product enhancements and proactively support users during new feature rollouts.
What You Bring:
- Excellent communication skills and a customer-centric attitude.
- Proven ability to prioritize tasks in a fast-paced, remote work environment.
- Basic understanding of Microsoft Windows, file systems, and remote tools.
- Familiarity with medical software, Microsoft Dynamics, or SQL is a plus (but not required).
- Strong attention to detail and a knack for solving problems.
Why Join:
- Flexible remote work setup and supportive team culture.
- Opportunity to contribute to meaningful work in the healthcare tech space.
- Competitive compensation with comprehensive benefits and paid time off.
- A company rooted in clinical understanding—founded by a physician, built for practices.
Amazing Charts, a Harris Healthcare company, was founded in 2001 with a mission to simplify EHR for independent practices. We’ve earned a reputation for providing intuitive, affordable solutions backed by exceptional customer service. Join us in transforming the way healthcare works—one provider at a time.
Apply today and help us support the heroes in healthcare.
This offer from "Harris Computer" has been enriched by Jobgether.com and got a 75% flex score.