Operations Manager (Financial - Fraud/Collection)

Are you ready to make an impact? Join Infosys BPM as an Operations Manager (Financial - Collections/Fraud) in BGC Taguig and jumpstart your career!

Job Profile Summary:

To maintain accountabilities for all Institutional clients ensuring that participant needs are addressed, client issues are handled effectively, and trends are communicated proactively to client teams

• Manages a staff of Team Leaders
• Sets performance standards, reviews performance, and provides feedback
• Understands and anticipates the needs and expectations of internal and external clients and focuses the team’s efforts on meeting client's needs
• Establishes and develops relationships with internal and external clients
• Sets and attains challenging goals and looks for ways to raise standards and improve performance
• Works closely with internal and external clients to develop and implement staffing and operational plans
• Participates in the development of short- and long-term goals for the department
• Provides guidance, training, and motivation to develop the team
• Conducts competency-based interviewing when hiring resources
• Leads special projects and performs other duties as assigned
• General Skills (Communication and Soft Skills)
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Ability to present oneself as positive, polite, and professional
• Regularly formulate and execute internal and external governance
• Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes
• Work client on project management of program changes concerning processes, documentation, workflows and system and tools.
• Experience in Managing Financial account for Collection or Fraud

• Bachelor’s degree Graduate
• Minimum 10 years of progressively responsible and related experience (including supervision of others)
• Willingness to work in rotational shifts
• Exceptional leadership, interpersonal and communication skills
• Ability to work effectively and independently with attention to detail and sensitivity to deadlines
• Ability to excel in a fast-paced and frequently changing business environment.
• With extensive experience driving large-scale changes and a strong background in change management and program management is a must.
• Amenable to work full ONSITE in our BGC site.

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great place to work certified.

This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”