Front Desk Receptionist/ Associate

The Front Desk Receptionist/ Associate serves as the first point of contact and represents the spa with warmth, professionalism, and efficiency. This role ensures a smooth client experience through effective communication, accurate booking management, and responsible front desk operations.

Key Responsibilities:

• Greet and assist clients professionally in person, via phone, or text.
• Handle client check-in/check-out, appointment inquiries, confirmations, and rebooking.
• Manage bookings, therapist assignments, add-ons, promos, and system updates.
• Process payments (cash, QR Ph, credit card, and other approved methods) and issue correct change.
• Maintain accurate sales records, manage change fund, and submit end-of-day reports.
• Verify and monitor use of OTHs, Gift Certificates, and Sage slips.
• Keep the reception area clean, organized, and properly stocked.
• Submit daily reports and escalate issues or concerns to the Lead Receptionist.
• Participate in trainings, briefings, and team initiatives.
• Uphold confidentiality, professionalism, and company policies.
• Perform other administrative or operational tasks as assigned.