BPO Manager Trainee - ref. g26783803

AHGS NEXT, INC. is looking for enthusiastic and passionate BPO Manager Trainee. Competitive compensation and great career opportunity awaits! Join a Growing Japanese BPO Company!

COMPANY PROFILE:

AHGS Next, Inc. primarily operates a Japanese-language call center. We currently have a team and we are planning to expand. To support this growth, we are looking for a BPO Manager Trainee who is passionate, experienced, and ready to take on a leadership role.

Job Responsibilities:

• Manage and lead a team of staff to ensure smooth BPO operations.
• Communicate and coordinate with Japanese management (your direct supervisor will be Japanese).
• Develop new business opportunities and maintain strong client relationships (clients are based in Japan and other English
• speaking countries).
• Ensure efficient workflow and productivity of the team.
• Utilize Excel, google sheets, and other PC tolls for reporting and operations.

Qualifications:

• Bachelor’s Degree Holder
• Minimum of 1yr BPO experience required.
• Conversational Japanese proficiency (JLPT N3 Level or above required or must).
• Strong leadership and communications skills.
• Proficient in Microsoft excel, good sheets, and general PC applications.
• Business -level English communications skills.
• Excellent English Communication skills (spoken and writing)
• Ability to multi-task and navigate multiple applications at the same time.
• Strong analytical and problem-solving skills to comprehend, solution and act on presented customer concern or problem.
• Amenability to work at night full time, shifting schedules, Philippines holidays