Agreement Auditor Analyst

We are seeking a detail-oriented and analytical Agreement Auditor Analyst. In this role, you will serve as the first line of defense against acquisition fraud. You will be responsible for reviewing, auditing, and validating converted leads to ensure they comply with our internal security policies and regulatory standards.

Your primary focus will be to identify anomalies, detect deceptive patterns, and flag suspicious activities that merit fraud alerts. The ideal candidate possesses a sharp investigative mindset, a deep understanding of data verification, and the ability to balance strict policy enforcement with operational efficiency.

• Call and Interaction Auditing: Conduct detailed reviews of call recordings, CRM/Dialer activity logs, and customer interaction histories to validate lead authenticity and identify potential policy violations, misrepresentation, or fraudulent behavior.
• Root Cause Investigation: Perform comprehensive investigations on confirmed fraud cases to identify root causes, process gaps, control weaknesses, and individuals involved, and recommend corrective actions.
• Evidence Collection and Case Management: Gather, organize, and maintain investigation evidence, including call recordings, system logs, screenshots, and supporting documentation for escalation to Operations, HR, Legal, or Client stakeholders.
• Identify Suspicious Patterns: Monitor lead pipelines for indicators of fraud, including irregular IPs, misaligned timelines and touchpoints, and coordinated signature gathering for retainer agreements.
• Trigger Fraud Alerts: Promptly flag high-risk or confirmed fraudulent leads, issuing comprehensive alerts to the Fraud and Legal teams for immediate mitigation.
• Risk Scoring: Assign risk ratings to specific geolocation, teams and agents for suspicious conversions.
• Trend Analysis: Document fraud tactics and analyze shifting patterns to help update and mature our conversion and IT security policies.
• Feedback Loops: Collaborate with Ops and Clients to provide insights and analysis on fraud trends.
• Documentation: Maintain meticulously detailed logs of investigations, false positives, and confirmed fraud cases for regulatory compliance and internal audits.
• Control Monitoring and Testing: Conduct periodic audits and testing of fraud prevention controls, validation processes, and compliance procedures to ensure effectiveness and identify opportunities for improvement.
• Fraud Prevention Training Support: Partner with Operations, Training, and Quality teams to develop and deliver fraud awareness initiatives, coaching materials, and policy reinforcement programs.