Service Desk Analyst
Muntinlupa Full-time
A Service Desk Analyst plays a crucial role in providing technical support and assistance to users within an organization. Their primary responsibility is to address and resolve IT-related issues, inquiries, and requests from employees or users.
The role involves a combination of technical expertise, strong communication skills, and a customer-centric approach. The ideal candidate will provide technical support to our users, troubleshoot IT-related issues, and ensure the smooth operation of our systems.
FBG Enterprises Opco, LLCTaguig, 15 km from Muntinlupa
on technology and support trends.
• Help onboard new service desk analysts and personnel
• Ensure trouble tickets are kept up to date as well as provide timely and accurate updates to the reporter.
• Help maintain and update onboarding documentation...
SSGPasig, 20 km from Muntinlupa
to provide high-quality support services to internal users.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Lead and support a team of Service Desk Analysts in daily operations
• Monitor and report on SLAs, KPIs, and ticket resolution times
• Manage ticket...
HCLTechTaguig, 15 km from Muntinlupa
requests resolved
• The potential to restore services faster
• The potential to improve customer satisfaction
• Provides an opportunity for analysts to educate customers to be more self-sufficient
• Time management
• Personal organizational skills...