Customer Service Coordinator - Manila

Employment Type: Full-Time

We’re seeking a detail-oriented Customer Service Coordinator to join our Manila-based service team supporting a global wellness brand. This hybrid administrative/project coordination role is suited for highly organized professionals who can balance order management for international accounts with marketing and document routing support.

Key Responsibilities:

• Manage key account orders (distributors, international clients, private labels)
• Coordinate the end-to-end label production lifecycle: creation, routing, approvals, and print readiness
• Support marketing project workflows using SharePoint, Mindjet, InMotion, or similar tools
• Respond to inquiries via email, phone, chat, and social media platforms
• Maintain customer account accuracy in CRM systems
• Run and distribute regular reports (activity, inventory, logistics)
• Collaborate with cross-functional teams (sales, marketing, graphics, logistics)
• Ensure document control compliance and archival of marketing materials
• Participate in performance improvement and product training programs

Qualifications:

• College degree or equivalent experience in project coordination or customer service
• Background in document routing, label/content review, or project lifecycles is a big plus
• Strong understanding of customer communication and data handling
• Comfortable navigating tools like Excel, D365, InMotion, and SharePoint
• Strong attention to detail and ability to meet deadlines
• Excellent written and verbal English communication

• Engage in high-impact project coordination work for global brands
• Flexible work-from-home setup
• Collaborate with local and international professionals in a supportive environment