Senior Account Manager / Client Success Manager

Employment Type: Full-Time

About the Role:

The position also plays a key role in business development, cross-functional collaboration, and process optimization.

Key Responsibilities:

• Manage and grow a portfolio of corporate accounts, ensuring high client satisfaction and retention.
• Develop and execute strategic account plans to drive revenue growth, renewals, and upselling opportunities.
• Serve as the primary point of contact (POC) for key clients, including C-level stakeholders.
• Build strong, long-term relationships through proactive engagement and consultative support.

• Identify and pursue new business opportunities within existing and potential client networks.
• Conduct client presentations, proposals, and negotiations to secure new accounts.
• Support onboarding of new clients to ensure seamless transition and service delivery.

• Coordinate with internal teams (operations, finance, support) to ensure alignment with client needs.
• Lead communication between stakeholders to ensure smooth execution of projects and services.
• Provide insights and recommendations to improve service delivery and client experience.

• Analyze and improve workflows, systems, and processes to enhance efficiency and productivity.
• Implement best practices using Lean Six Sigma and Agile methodologies.
• Support digital transformation initiatives and adoption of tools (CRM, automation, AI platforms).

• Monitor account performance, KPIs, and client feedback to drive continuous improvement.
• Prepare and present regular reports on account status, revenue, and growth opportunities.
• Maintain accurate documentation of client interactions, contracts, and performance metrics.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
• 5+ years of experience in account management, client success, or business development.
• Proven track record in managing corporate accounts and achieving high retention rates.
• Strong experience in B2B sales, stakeholder management, and consultative selling.
• Background in operations management or process improvement is highly preferred.