DE027127-Sales Operations Senior Manager

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

WORK SETUP: Return to Office

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

• Strong communication, project management, stakeholder management skills.
• Manages whole Global Intercompany process
• Supports high quality work through a positive environment
• Monitors efficiency of Intercompany team with a focus on improvement
• Ensures site meets performance objectives
• Responsible for Intercompany financials including expenses, labor and facility costs
• Maintains agreed service levels for Intercompany process
• Produces site scorecard metrics as needed by Client and Accenture leadership
• Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
• Identifies additional non-client specific training for staff to enhance skill sets among all levels
• Remains current on risk management/insurance trends, client initiatives and other necessary topics
• Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
• Creates incentive programs and performance awards
• Proactively identifies and initiates processes that will improve client perception.
• Serves as a mentor and role model for all unit employees
• Coaches Intercompany team acclimate to Accenture culture and methodologies
• Shares ideas freely and openly to build a collaborative unit
• Creates a Great Place to Work environment
• Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
• Ability to manage high level escalations
• Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets Ability to manage high level escalations
• Ability to seek revenue and sales opportunities

Project/Team Location: Cebu Filinvest Cyberzone Tower 2