Front office associate
About the role
Hospitality Resources Inc' is seeking a highly motivated and customer-focused Front Office Associate to join our dynamic team in Mactan Lapu-Lapu City, Cebu. As a Front Office Associate, you will play a crucial role in delivering exceptional guest experiences and ensuring the smooth day-to-day operations of our hotel.
What you'll be doing- Greeting and welcoming guests with a warm and friendly demeanour upon arrival
- Efficiently checking in and checking out guests, handling all guest inquiries and requests
- Maintaining accurate guest records and handling guest payments and transactions
- Providing concierge services, including making recommendations and assisting guests with their travel arrangements
- Answering incoming phone calls and responding to email inquiries in a timely and professional manner
- Ensuring the lobby and front desk area are well-organised and presentable at all times
- Collaborating with other departments to address guest concerns and ensure a seamless guest experience
- Previous experience in a front office or customer service role within the hospitality industry
- Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
- Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
- Proficient in using hotel management software and technology, such as Opera system.
- Fluency in English and the local language(s) is essential
- A friendly, professional and service-oriented attitude
- Flexibility to work in a dynamic, fast-paced environment and during peak hours, including weekends and holidays
What we offer
At Hospitality Resources Inc', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career development and advancement
- Discounts on hotel stays and dining
- A supportive and collaborative work environment
- Work-life balance initiatives, such as flexible scheduling and paid time off
About us
What we offer
At Hospitality Resources Inc', we pride ourselves on creating a supportive and collaborative work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career development. We are committed to the wellbeing of our employees and encourage a healthy work-life balance.
You will receive the following:
Basic pay plus service charge of 20k -30k per month.
HMO, 7 + 7 SL & VL, and the mandated benefits
1 Free Meals/day
Other employer initiated benefits.
About us
Hospitality Resources Inc. is a leading provider of hotel management and hospitality services, dedicated to delivering exceptional experiences for our guests while fostering the growth and success of our team members. Over the years, we have been committed to delivering exceptional experiences for our guests and supporting the growth and success of our team members.
Located in the vibrant setting of Lapu-Lapu City, Mactan, Cebu, Philippines, our property boasts a dedicated workforce of approximately 200 employees. Each team member plays a crucial role in upholding our commitment to excellence and creating memorable moments for every guest who walks through our doors.Through unwavering dedication and a focus on teamwork, we strive to enhance the hospitality experience in this beautiful destination.
At Hospitality Resources, Inc., we are committed to creating memorable, heartfelt, and soul-stirring experiences inspired by the authentic essence of the local culture.
If you are passionate about hospitality and eager to contribute to our success, we encourage you to apply for this exciting Front Office Associate role. Click the "Apply Now" button to submit your application.