Receptionist

Lash Wishes is currently looking for a Receptionist who has the following criteria:

1. Greet and assist clients in a friendly, professional, and courteous manner.
2. Manage client appointments through the booking system and confirm schedules as needed.
3. Answer phone calls, text messages, emails, and social media inquiries promptly and professionally.
4. Provide accurate information about the company's services, promotions, pricing, and policies.
5. Process client payments and issue official receipts.
6. Maintain accurate client records, appointment logs, and daily sales reports.
7. Coordinate with technicians to ensure smooth client flow and minimize waiting time.
8. Handle client concerns or complaints professionally and escalate issues to the Branch Supervisor or Manager when necessary.
9. Perform opening and closing cashier procedures, including cash counting and daily sales reconciliation.
10. Monitor and maintain the cleanliness and organization of the reception area.

Qualifications:

1. At least college level or graduate is an advantage.
2. Experience in customer service, front desk, retail, or receptionist roles is preferred.
3. Excellent communication and interpersonal skills.
4. Proficient in basic computer applications and appointment scheduling systems.
5. Strong organizational and multitasking abilities.
6. Customer-focused with a positive attitude and professional appearance.
7. Honest, reliable, and able to maintain confidentiality.
8. Willing to work weekends, holidays, and rotating schedules.