Customer Service Representative | 100% Work From Home | Salary Growth - Quezon City

Customer Service Representative

If you’re organized, compassionate, and confident explaining processes, this role offers a meaningful way to make an impact.

What You'll Do:

• Answer all incoming calls promptly, offering clear, compassionate, and professional communication to new client inquiries.
• Collect key information from prospective clients and provide thorough, respectful explanations of the intake process.
• Guide families through required documents such as intake forms, psychological evaluations, and well-visit notes, following up persistently when needed.
• Maintain organized, accurate records in company systems to support the intake pipeline and internal coordination.
• Forward non-intake calls (from providers or offices) to the appropriate channels and document communication effectively.

Who You'll Work With:

You’ll work closely with the Arizona State Director and a responsive administrative team to create a seamless intake experience. In this client-facing role, you’ll be the bridge between new families, our internal teams, and care providers.

Who We're Looking For:

• Clear Communicator: A person who speaks and writes fluently in English, knows how to explain things clearly, listens attentively, and responds in a respectful and professional tone—especially in sensitive or high-stakes conversations.
• Highly Organized: Someone who can keep track of multiple moving parts at once, stays ahead of deadlines, and can manage follow-ups and forms without anything slipping through the cracks.
• Tech Competency: Comfortable with data entry and using company systems to manage client information and maintain organized records.
• Detail-Oriented Thinker: The kind of person who spots small errors, catches inconsistencies, and takes time to make sure things are accurate before moving on.
• Persistent and Proactive: Someone who doesn’t wait to be told what to do next—knows when to follow up, how often, and does it until the job is done right.
• Experience: General work experience is required.

• Impact: Be the person who gives clients clarity, reassurance, and direction at one of the most important touchpoints in their care journey.
• Culture: We value respectful communication, dependable follow-through, and an environment where every client feels heard.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon
• Fri, 9:00 AM
• 6:00 PM, with a 30-minute lunch break
• Employment Type: Full-time

How to Apply:

Click Apply to start your application. Join a team dedicated to supporting clients through a smooth and compassionate intake experience!

We are an equal opportunity employer and value diversity at our company.