Customer Service Representative
About the role
This is a full-time Customer Service Representative role based in Quezon City, Metro Manila. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a crucial role in our Call Centre & Customer Service team, focused on ensuring our customers' needs are met efficiently and effectively.
What you'll be doing- Responding to customer inquiries and requests via phone, email, and chat
- Troubleshooting and resolving customer issues in a timely and professional manner
- Maintaining accurate records of customer interactions and following up as needed
- Identifying opportunities to improve customer experience and provide feedback to management
- Adhering to all company policies, procedures, and service level agreements
- Participating in team meetings and training sessions to continuously develop your skills
- At least 1 year of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
- Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
- Proficiency in English and the ability to type at least 30 words per minute
- A positive, friendly, and professional attitude with a commitment to delivering outstanding customer service
- Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities
What we offer
At Alorica Teleservices, we are dedicated to providing our employees with a supportive and rewarding work environment. Some of the key benefits of working with us include:
- Competitive salary and performance-based incentives
- Comprehensive medical, dental, and life insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and work-life balance initiatives
- Team-building activities and social events to foster a positive company culture
About us
Alorica Teleservices is a leading global provider of customer experience solutions. With a strong presence in the Philippines, we are committed to delivering exceptional service and support to our clients across various industries. Our mission is to create remarkable customer experiences that build lasting loyalty and drive business growth.If you're passionate about customer service and want to join a dynamic and innovative team, we'd love to hear from you.
Apply now for this exciting opportunity as a Customer Service Representative with Alorica Teleservices!