Commercial Program Manager (Manufacturing)
iSupport Worldwide Manila Full-time
Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)
What is your mission?
we are looking for a Commercial Program Manager to lead cross-functional initiatives that align manufacturing, quality, R&D, sales, marketing, and digital operations. You will manage product launches, reformulations, packaging updates, commercialization timelines, labeling programs, digital updates, and manufacturing-dependent readiness while ensuring stakeholder alignment, risk mitigation, disciplined governance, and high-quality execution in a regulated environment.
You will provide the best service to our partner brands by performing these tasks:
- Lead manufacturing-aligned commercial programs including new product launches, reformulations, packaging updates, and line extensions
- Ensure Sales and Marketing initiatives align with manufacturing capacity, production schedules, inventory levels, and quality requirements
- Coordinate timelines across Manufacturing, Quality, R&D, Sales, Marketing, Supply Chain, Digital, and external partners
- Serve as the primary owner for commercial initiatives connected to manufacturing readiness
- Partner with Sales to ensure launch materials, training tools, and commercial content reflect manufacturing processes and product specifications
- Gather cross-functional inputs for quotes, forecasts, customer commitments, and launch timing
- Support customer-specific programs requiring tight coordination between Sales, Operations, and Manufacturing
- Oversee marketing and labeling tasks tied to manufacturing—including labels, packaging, sell sheets, education content, and product detail pages
- Ensure all marketing and digital materials align with approved formulations and GMP documentation
- Manage creative and external resources to meet deadlines while maintaining accuracy and compliance
- Coordinate with R&D, Quality, and Manufacturing to ensure commercial readiness throughout the product development lifecycle
- Track formulation progress, testing milestones, scale-up, and handoffs to Manufacturing
- Manage web and digital platform updates related to product launches, compliance updates, spec changes, and inventory-linked messaging
- Coordinate with developers and marketing partners to ensure digital assets reflect current manufacturing status
- Develop project plans, timelines, risk assessments, communication frameworks, and documentation
- Identify risks related to manufacturing timelines, supply constraints, quality approvals, or formulation changes; create mitigation plans
- Facilitate project meetings and stage-gate reviews to ensure alignment and accountability
- Maintain complete documentation and close-out summaries for continuous improvement
- Drive clarity of ownership across cross-functional teams and foster a collaborative, solutions-oriented culture
- Bachelor’s degree in Manufacturing, Engineering, Life Sciences, Business, or related fields
- 10+ years of experience managing cross-functional programs or projects
- Background in program/project management, commercial operations, product commercialization, or similar roles
- Experience in dietary supplements, nutraceuticals, or FDA‑regulated manufacturing environments
- Direct experience leading manufacturing-dependent initiatives such as launches, reformulations, packaging updates, and line extensions
- Experience collaborating with cross-functional groups (Manufacturing, Quality, R&D, Sales, Marketing, Supply Chain, Digital, external vendors)
- Strong capabilities in program management, commercial readiness, timeline management, and risk tracking
- Deep understanding of supplement manufacturing workflows, product development, commercialization, and regulatory expectations
- Hands-on experience with PowerBI, Salesforce, HubSpot, Magento, Shopify, and related planning and documentation tools
- Familiarity with systems such as Monday.com, NetSuite, and other project management platforms
- Experience managing stage-gate processes, milestone tracking, risk mitigation, and documentation
- Exposure to digital/web platforms supporting regulated products, including compliance-driven updates
- PMP, Lean Six Sigma, or equivalent certifications preferred
- Experience with 21 CFR Part 111 cGMP environments strongly preferred
- Strong English communication skills, leadership, stakeholder management, problem-solving, and organizational skills
- Ability to manage multiple complex programs in a fast-paced, regulated environment
Company Perks:
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
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iSupport WorldwideQuezon City, 10 km from Manila
Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)
What is your mission?
we are looking for a Commercial Program Manager to lead cross-functional initiatives that align manufacturing...