Technical Support Representative | Onsite | Makati | Day Shift | Day 1 HMO

Eliminating order disruptions across high-volume dining operations

This impact directly strengthens business performance and customer trust, while providing a long-term global career with Emapta for top 1% talent seeking premium growth.

Snapshot

Work Setup: Onsite, Makati

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day shift schedule
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum of 2 years handling technical support
• Experience in Point of Sale systems is highly regarded
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting abilities
• Outstanding customer service skills
• Willingness to learn and maintain a positive attitude
• Ability to understand technical problems and provide effective solutions
• In-depth knowledge of Windows and networking
• Strong attention to detail
• Ability to overcome obstacles and setbacks
• High level of customer care
• High degree of self-motivation

• Enthusiastic and energetic
• Honest and demonstrates integrity
• Goal-oriented
• Professional in conduct
• Persistent in achieving goals
• Reliable and consistent

• Provide premium service to potential and existing customers and ensure overall satisfaction with the platform
• Act as the first point of contact for customer queries via phone, live chat, and email or ticketing systems
• Resolve customer complaints in a proactive and professional manner
• Achieve first call resolution across customer interactions
• Escalate complex concerns to the Team Lead when necessary
• Analyze customer queries and deliver the most effective solutions
• Manage daily activities and complete all service commitments within agreed timelines
• Educate customers on new products and platform features
• Maintain accurate customer records in the CRM system
• Meet KPIs and SLAs set by the Team Lead
• Minimize customer churn through effective support
• Maintain customer satisfaction scores above target levels
• Perform other duties as assigned

About the Client

With millions of users and proven revenue uplift, the platform enhances guest experience, eliminates operational risk, and enables venues to scale with confidence while maximizing every customer interaction.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!