Accounts manager

Job Description

Posted on 24 July 2025

Responsibilities:

• SR MGR – ACCOUNT MANAGEMENT
• Complete weekly coaching sessions and call audits
• Complete weekly huddles and come up with Team strategy to achieve operational goals
• Partner with Operations Manager on Continuous Improvement activities, training and action plans
• Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans
• Team attendance infractions insights thru internal Sutherland attendance tool
• Provide ideas that can help the client improve their product, business, processes and/or policies
• Set up accountability discussions on attendance and performance challenges
• Determine training needs to equip staff with fundamental skills and knowledge
• Keep employees in the loop for any internal and external updates

• A Bachelor's Degree holder is preferred but not required
• Must have experience handling Customer Service/Technical Support/Sales accounts/Telco
• At least 10 ears of work experience in the same industry with 5 to 6 vrs. of management experience
• Experience of managing, direct or matrix, project managers, technical resources with span of 150-250 FTES
• Excellent working knowledge on Microsoft Office applications
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong analytical skills
• Demonstrated leadership skills
• Must be willing to report on a graveyard/shifting schedules

Work location

CITY OF TARLAC (CAPITAL), TARLAC

Remarks

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