Hub Coordinator - Operations, SPX Express (Bulalacao, Oriental Mindoro) - ref. k42135303
Shopee Manila Full-time
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
- Conducts team briefing and documents minutes of the meeting
- Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
- Creates, reviews and validates reports of the Hub
- Assists Customer Support team in call outs to solve Customer support escalations
- Implements process improvement initiatives & projects geared towards increasing Hub productivity
- Handle payment transactions and other payment processes
- Coordinates with agency coordinators in overseeing agency teams
- Other tasks related to the operations of the Hub
Requirements:
- Bachelor’s Degree Holder
- At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
- Has held a leadership role preferably in a warehouse or hub environment
- Experience in payments processing or similar function
- Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
- Willing to be assigned anywhere in the designated Cluster
- Able to do shift work depending on agreed team schedules
- Must have a continuous learning mindset; able to do administrative and other tasks in hub operations
DLB Bataan Water CorporationManila
to resolve operational issues and optimise workflows
4. Identifying and implementing new technologies and systems to streamline operations
5. Preparing comprehensive reports and presentations for senior management
6. Providing training and support...
TrabaPhilippines
We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily...
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reports.
Qualifications/Requirements
Qualifications, Experience and Additional skills:
• Graduate degree: Bachelor of Arts in Political Science
• Minimum 7 years of experience in IT Operations Management
• Strong understanding of ITIL processes...