Reports Analyst / Data Analyst & Internal Marketing Specialist
Makati Full-time
Responsibilities:
- Analyze data and metrics on Customer Service team operations and performance.
- Regularly report to internal client stakeholders of all levels
- Build, own, and maintain a system of data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations.
- Design metrics and production dashboards using data visualization tools to create visibility into customer service health.
- Maintain and iterate on your dashboards to continue to drive increased value through additional business insights.
- Monitor business health and deep-dive trends to surface actionable insights and recommendations and then measure results once plans are implemented.
- Identify service anomalies based on user interaction patterns to minimize the occurrence of customer complaints.
- Interface with cross-functional stakeholders to partner on data-informed strategic decision-making.
- Must be willing to relocate in ABROAD.
- Bachelor's degree with a background in Math, Economics, Statistics, or other quantitative fields
- 2 years experience of Data Analytics
- Experience with a data visualization tool (e.g. Looker, Tableau, PowerBI)
- Excellent verbal and written Thai-English communication skills
- Effective project management skills with the ability to prioritize and manage multiple tasks
- Knowledge of products & promotions
- Analytical thinking with a focus on translating data insights into actionable strategies
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Job Description
Posted on 25 July 2025
TECHNICAL & OPERATIONAL
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