Customer Care Specialist

About the Role

You will assist customers with inquiries, technical concerns, and billing-related concerns while ensuring a positive customer experience.

• Handle customer inquiries via phone, email, Viber, and Facebook Messenger.
• Provide accurate information regarding products, services, billing, and technical concerns.
• Resolve customer concerns promptly while maintaining professionalism and empathy.
• Properly document customer interactions and service requests.
• Escalate complex concerns to the appropriate department when necessary.
• Ensure all customer concerns are addressed in accordance with company policies and service standards.
• Maintain high customer satisfaction through quality service and effective communication.

• Bachelor's degree in any field is an advantage.
• With or without customer service experience are welcome to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage multiple communication channels simultaneously.
• Proficient in using Microsoft Office and basic computer applications.

• Fast learner and adaptable to new systems and processes.
• Positive attitude with a customer-first mindset.
• Patient, approachable, and able to handle customer concerns professionally.
• Team player with strong interpersonal skills.
• Able to work in a fast-paced environment.