WFH Operations & Customer Service Specialist (B2B / Logistics & Distribution)

Job Overview

Our client is seeking an experienced B2B Customer Service & Operations Specialist to manage customer enquiries, process orders, coordinate deliveries, and support daily business operations. Working closely with distributors, warehouses, and internal teams, you'll help ensure a seamless order-to-delivery experience while delivering outstanding customer service.

This is an excellent opportunity for someone who enjoys taking ownership, solving problems, and thriving in a fast-paced environment where accuracy, communication, and operational efficiency are key.

• Monday - Friday, 9:00 AM - 2:00 PM Sydney Time (25 work hours per week)

Responsibilities

• Manage incoming calls and emails from customers and distributors
• Respond to enquiries regarding products, pricing, stock availability, and orders
• Communicate clearly and professionally, ensuring a positive customer experience
• Follow up on enquiries and ensure timely resolution

• Process customer orders accurately and efficiently
• Review pricing based on distributor agreements and discount structures
• Generate invoices using Xero (or similar accounting software)
• Identify and resolve discrepancies before order dispatch

• Prepare packing slips and necessary documentation for warehouse processing
• Upload and manage orders in CartonCloud (or similar system)
• Book deliveries through courier portals and coordinate dispatch
• Track shipments and proactively manage delivery issues or delays

• Maintain and update records using Excel or Google Sheets
• Ensure all order, stock, and tracking data is accurate and up to date
• Support overall business operations as needed

• Excellent spoken and written English with strong communication skills
• Confident handling phone-based customer interactions
• Proven experience in customer service and operations coordination
• Ability to work independently and take full ownership of tasks
• Strong attention to detail, especially with orders and pricing
• Highly organized with good problem-solving skills
• Proficient in Excel or Google Sheets
• Experience with Xero or similar systems is preferred
• Background in B2B, wholesale, or distribution environments is highly regarded

Preferred background:

• Several years of Operations and Logistics experience.
• Experience in an Australian B2B business is highly preferred.
• Experience in construction, manufacturing, building products, or distribution would be a strong advantage.

• This is not a support role — you will be responsible for managing daily operations
• You are expected to take ownership, make decisions, and follow tasks through to completion
• Strong communication and accuracy are critical to success in this position

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.