Office/Operations Manager (Cebu Based Only)

Role Overview

You will lead and mentor a cross-functional local team, ensuring seamless office workflows, high-quality student support, and efficient operations aligned with global standards.

Key Responsibilities

• Lead and mentor the local accounts, student services, and operations teams to ensure high performance and alignment with global company goals.
• Oversee day-to-day office operations, facility management, and administrative workflows to maintain a productive and compliant work environment.
• Supervise the Philippines based student services team to ensure excellent student onboarding, engagement, and retention.
• Collaborate with internal departments across regions to collect, analyse, and report business and student data.
• Prepare reports, presentations, and forms for government representatives, education partners, and corporate advisors.

• Support the achievement of enrolment and revenue targets by overseeing the local admissions team and monitoring lead engagement activities.
• Monitor admissions performance metrics and ensure the local team members are meeting agreed sales, conversion, contact, and follow-up KPIs.
• Coach and support admissions staff to improve lead conversion, customer experience, and enrolment outcomes.
• Collaborate with marketing, admissions, and regional leadership teams to identify opportunities to improve lead quality, conversion rates, and customer acquisition.

• Design, implement, and optimise operational workflows to increase team efficiency and eliminate manual bottlenecks.
• Identify opportunities for automation within daily office tasks and student service processes using modern tools and software platforms.
• Manage local systems and software infrastructure, ensuring the team is fully trained and utilising tools effectively.
• Conduct operational analysis to support continuous improvement initiatives across the branch.
• Oversee compliance checks to ensure policies and procedures are being followed.
• Develop and maintain operational dashboards to track team performance, student engagement, and office KPIs.
• Utilise advanced Excel capabilities (e.g., data modeling, formulas, pivot tables) to manipulate, analyse, and report business and student data.
• Monitor actual operational performance against targets and identify variances, risks, and opportunities for structural optimisation.

• Organise and maintain the physical office facility, ensuring a safe, clean, and productive work environment.
• Manage local equipment procurement and inventory, including laptops, office supplies, and technical assets for the team.
• Act as the primary point of contact for external stakeholders, including interacting with the landlord, property management, utilities, and local vendors.
• Participate in the local recruitment process, including interviewing candidates for roles within the Philippines branch.
• Lead the onboarding process for new team members, ensuring they have the necessary equipment, system access, and training to integrate smoothly into the team.
• Oversee corporate administration including local governance documentation, compliance filings, and coordination of internal meetings.

• Proven experience as an Office Manager, Operations Manager, or similar supervisory role managing multi-disciplinary teams).
• Knowledgeable in systems, workflows, policies and procedures, and compliance checks.
• Strong leadership skills with a track record of mentoring and developing staff, setting KPIs and monitoring performance.
• Excellent communication, collaboration, and stakeholder management skills to work effectively with international teams.
• Highly organised, detail-oriented, and able to thrive in a fast-paced, growth-oriented environment.
• Experience in the education, edtech, or training sector is a strong plus.
• Proficiency with Google Suite, Excel and Hubspot.