HR Administrative Associate

Qualifications

• OPEN FOR FRESH GRADUATES; Fresh graduates are welcome as long as they are willing to learn
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• At least 1-2 years of HR administrative, HR shared services, or service desk experience preferred but not required.
• Experience with ServiceNow or similar ticketing platforms is a strong advantage.

• Strong written and verbal communication skills. GOOD IN ENGLISH LANGUAGE.
• Customer-service focused with a professional and empathetic approach.
• Ability to multitask while maintaining quality and accuracy.
• Proficient in Microsoft Office tools and capable of learning new HR systems quickly.
• High level of integrity, confidentiality, and attention to detail.

Position Overview

The HR Administrative Associate provides operational support to employees through efficient handling of HR inquiries, transactional processes, and back-end administrative tasks. This role requires strong attention to detail, excellent communication skills, and the ability to work with minimal supervision in a fast-paced, service-oriented environment.

1. Employee Support & Service Desk Operations

• Handle live chat interactions from Vestas employees via ServiceNow, ensuring timely, accurate, and professional responses.
• Provide guidance and support across various HR-related topics following established knowledge articles and standard procedures.
• Process and resolve assigned ServiceNow tickets, ensuring proper documentation, status updates, and service-level compliance.

1. HR Administrative & Transactional Tasks

• Process leave registration inputs and ensure accurate recording in the HR system.
• Support HR data changes, employee requests, and other transactional processes as assigned.
• Maintain confidentiality and data accuracy in line with company policies and data privacy regulations.

1. Cross-functional Collaboration

• Coordinate with internal HR teams (HR Operations, Payroll, Talent Management, etc.) to resolve employee concerns or escalate issues as needed.
• Participate in continuous improvement initiatives to enhance HR service delivery.

1. Work Discipline & Operational Support

• Work with minimal supervision, demonstrating accountability, initiative, and strong work ethic.
• Willing to work on a shifting schedule, including Philippine holidays based on business needs.
• Willing to report onsite as required.