Customer Service Specialist

Responsibilities:

• Identify, assess, and resolve customers' needs to achieve positive customer experience and first call

• Provide exemplary customer service to both internal and external customers building and maintaining

• Ensure excellent service standards, respond efficiently to customer enquiries, and maintain high

• Be genuinely excited to help customers by being patient, empathetic and passionately communicative.
• Be confident at troubleshooting and problem-solving in order to provide the best resolution for the

• Research, analyze and resolve customer issues in an accurate and timely manner by using appropriate

tools and resources to assess situations and create appropriate resolution while maintaining ownership

• Establish and maintain positive working relationships with peers, management, coworkers, and

partners.

Requirements:

• At least 2-3 years’ experience in a customer service or contact center environment required
• At least 2-3 years’ experience in assisting AU/US/NZ customers preferred
• Subject Matter Expert or higher on previous role is an advantage.
• Ability to communicate and engage effectively, verbally and in writing, with customers and clients
• Remote monitoring / parking industry experience is an advantage (but not required)
• Ability to use and learn proprietary software systems (Sim PRO or other ticketing system experience is a plus)
• Intermediate to advanced skills on Microsoft office (MS office and Call Tracking Tools).

Work Location / Working shifts:

Work Location: One Corporate Centre - Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila