Business Development Manager
About the Opportunity
Join our professional team as a Business Development Manager responsible for overseeing both operational delivery and sales performance within one of our business units. This role is critical to ensuring seamless service execution and identifying opportunities to grow revenue and improve efficiency.
The successful candidate will act as the bridge between clients, sales, and internal operations teams, delivering end-to-end account management to ensure expectations are consistently met and exceeded—particularly within the retail and safety products sector.
The Role
In this role, you will manage the day-to-day operations of the business unit, including processing and managing product orders and ensuring timely and high-quality delivery.
You will:
- Oversee end-to-end account management, from client onboarding to ongoing service delivery
- Identify and pursue opportunities to increase sales through new business development
- Manage and market products across various e-commerce platforms, including safety-related products
- Monitor and manage incoming orders, ensuring accuracy and timely fulfilment
- Coordinate closely with suppliers, logistics partners, and internal teams to ensure smooth operations
- Handle customer concerns and resolve issues promptly to maintain satisfaction and retention
- Track account performance and implement process improvements where necessary
- Prepare reports, forecasts, and updates on operational and sales performance
- Experience in account management (operations and/or sales experience is highly regarded)
- Experience in end-to-end account management
- Background or exposure to the safety industry (PPE, workwear, or related products) is highly advantageous
- Experience or exposure to e-commerce platforms and digital product marketing is a plus
- Strong organizational and time management skills with the ability to manage multiple priorities
- Excellent communication and stakeholder management abilities
- Commercially minded with a strong focus on achieving sales targets
- Strong problem-solving mindset with the ability to think strategically and act decisively
- High attention to detail and commitment to quality service delivery
- Ability to coordinate effectively with suppliers and cross-functional teams
- Self-motivated, proactive, and adaptable in a fast-paced environment
How to Apply
To apply, please submit your resume along with a cover letter outlining your relevant experience to:- [email protected]