Operations Manager
Kalibrr Remote Makati
- General Operations & Process Management
- Develop and implement SOPs, workflows, and operational systems to improve efficiency across all business units
- Oversee daily operations, ensuring quality control, issue resolution, and business continuity planning
- Manage vendors, tools, and internal knowledge systems to support seamless and scalable operations
- Project Management
- Lead end-to-end project execution, translating business goals into structured plans, timelines, and deliverables
- Coordinate cross-functional stakeholders while proactively managing risks, blockers, and multiple concurrent projects
- Track project performance, budgets, and outcomes, including post-project reviews and process improvements
- Financial Oversight & P&L Management
- Monitor budgets, revenue, expenses, and profitability across business units with regular reporting
- Prepare and present monthly P&L summaries and ensure financial accuracy, compliance, and audit readiness
- Manage cash flow, vendor payments, and cost optimization initiatives while liaising with external accountants
- Human Resources & People Operations
- Manage the full recruitment cycle, onboarding programmes, and performance review processes across all companies
- Handle disciplinary processes, workplace conflicts, and employee scheduling while ensuring full labour law compliance
- Track headcount, turnover, and staff costs, reporting monthly to the owner while building a culture of accountability
- Training & Development
- Design and produce comprehensive training manuals for every key role across all three companies
- Coordinate training rollouts for new hires and restructuring periods, ensuring materials suit varying skill levels
- Identify skills gaps, coordinate external training, and develop a learning management approach so the business never depends on one person's knowledge
- Property & HOA Management (Corporate Rentals Division)
- Manage all HOA matters including meetings, minutes, levy accounts, and compliance on behalf of the owner
- Oversee tenant communication and coordinate all property maintenance, tracking issues, contractors, and costs
- Maintain a live property register with key dates and documentation, and manage rental income tracking and arrears follow-up
- Executive Support & Owner Communication
- Act as first point of contact to dramatically reduce the owner's operational involvement, filtering communication so only genuine decisions reach them
- Prepare agendas, take minutes, coordinate diaries across all three companies, and produce a concise weekly operations report
- Draft professional correspondence, manage external service provider relationships, and handle all confidential information with discretion
- Minimum 5 years in operations management, chief-of-staff, or senior project
- management
- Proven record of building structure and systems in fast-moving or disorganised
- environments
- Strong P&L literacy: you can read, explain, and manage a profit and loss
- statement
- Cash flow management
- Demonstrated HR experience: full recruitment cycle, performance management, disciplinary processes, people management
- Experience writing SOPs, training manuals, and process documentation
- Project management proficiency: running multiple concurrent projects without
- micromanagement
- Advanced written English: capable of drafting boardroom-quality correspondence
- Proficient in Google Workspace and Microsoft Office (Excel, Word, PowerPoint)
- Experience with at least one project management platform (Asana, Monday, ClickUp, Notion, or similar)
- Self-directed, highly organised, and able to manage your own priorities and
- time remotely
- High emotional intelligence: manages up, down, and laterally with professionalism
- Absolute discretion with sensitive commercial and personnel information
- Experience managing multiple companies or business units simultaneously
- Background in property management, body corporate, or HOA administration
- Exposure to aviation, health/wellness, or corporate rental industries
- Familiarity with accounting software (Xero, QuickBooks, Sage) at user level
- Experience working with South African companies or knowledge of South African labour context
- Formal qualification in business administration, project management (PMP, Prince2), or operations
- Experience using automation tools (Zapier, Make, Power Automate) to streamline workflows
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Requirements:
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