Technical Support Engineer
Integrated Computer Systems, Inc. Cebu
TECHNICAL SUPPORT ENGINEER
Responsibilities:
- On-site diagnosis, isolation and assessment of computer related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.
Qualifications:
- A degree holder in any computer related course
- At least 1 year working experience in hands-on technical support, preferably in an IT or related industry.
- Above average communication skills and with strong customer service orientation
- Fresh graduates are welcome to apply, provided with related exposure during their internship.
For more information about our company, visit our website: www. ics.com.ph
TeradyneCebu City
Management & Escalation
Create, update, and manage technical support cases according to defined SLAs.
Escalate complex issues to Customer Service Engineers (CSE) or specialized teams following established procedures.
Collaborate with global support teams...
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