External Marketing Communications Manager | Permanent WFH - Quezon City
Built for Growth. Backed by Heart. Driven by You.
Emapta is more than just a workplace-it's where your career finds meaning. We partner with leading global brands to bring opportunities closer to exceptional talent. Our people-first approach means you get the tools, support, and culture you need to thrive.From flexible work setups to world-class teams, we're building a future where every Filipino professional can shine on an international stage-without leaving the country. With us, you don't just grow, you grow with purpose, with passion, and with a team that celebrates your journey every step of the way.
Job Description
As an External Marketing Communications Manager, you'll design and drive client communication strategies, oversee online reputation management, create powerful case studies and testimonials, and build strong client engagement initiatives. This role is your chance to lead high-impact narratives in a global outsourcing environment.
Job Overview
Employment type: Full-timeShift: Flexible shift
Work setup: Permanent WFH
Exciting Perks Await!- Competitive Salary Package
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Flexible shift schedule
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Experience- 10+ years in client communications, customer marketing, or B2B content roles.
- Experience communicating with global clients, preferably in outsourcing, SaaS, or tech-enabled services.
- Prior experience managing review site strategy, case studies, or reference programs is strongly preferred.
- Outstanding writing, storytelling, and stakeholder management skills
- Project management skills and the ability to juggle multiple stakeholders across global time zones.
- Strong interpersonal skills for client interviews, feedback loops, and content collaboration.
- Familiarity with platforms like Microsoft 365, HubSpot, Salesforce, and project management tools (e.g., Monday.com, Asana).
- Experience using review platforms (Clutch, G2, Glassdoor) and knowledge of their impact on B2B brand reputation.
Your Daily Tasks
Client Communication Strategy- Design and manage client communication programs.
- Collaborate with Marketing, Sales, Client Experience, and Product teams to communicate key updates including product enhancements, process improvements, and new tools or technologies.
- Lead development of client case studies, including interviews, approvals, and content production.
- Manage the client reference and testimonial database to support Sales and Marketing efforts.
- Secure and manage client consents for marketing use across owned and third-party channels.
- Oversee Emapta's presence on review platforms (e.g., Clutch, G2, Glassdoor, Google Business).
- Develop and manage processes to collect client reviews, respond to feedback, and maintain a high brand reputation.
- Track sentiment, flag trends, and proactively support online brand positioning in the outsourcing category.
- Contribute to the creation of a global client community experience through curated content, forums, events, or reference programs.
- Support initiatives that build trust, transparency, and value through ongoing client communications.
Why We Stand Out Among the Rest!:
Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."
Tim Vorbach, CEO
#EmaptaEra